Frequently Asked Questions
We're an advisory and case-accompaniment service. We help you document what happened, understand your situation, and guide you through the steps to dispute charges and pursue funds lost to financial fraud. The final decision rests with banks, payment providers and platforms.
Disputes tied to investment products, online trading services, fake or cloned brokers, crypto-platform scams, and unauthorized card charges. Romance and relationship-based scams, messenger-only schemes where funds never reached a regulated platform, e-commerce disputes and purely offline transactions are outside our scope.
Yes. Your initial case review is free and confidential — we look at what happened and explain where you stand, with no obligation.
No. No outcome can be guaranteed. Results depend on the specifics of your case, the quality of documentation, timing, and third parties outside our control. We're honest with you about what's realistic.
We engage on matters with documented losses from $1,500. Cases below that generally can't be processed.
Never. We never ask for cryptocurrency, seed phrases, wallet keys, or upfront "unlock" or "release" payments — such requests are a recovery-scam red flag.
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