Privacy Policy

This Privacy Policy explains how Kestrava ("we", "us") handles the information you share when you contact us or request a review of your case. Kestrava is an advisory and case-accompaniment service for people affected by financial fraud.

Information we collect

• Information you provide: your name, contact details, and the details you choose to share about your situation when you submit the case form.
• Technical information: basic, non-identifying data such as device and browser type, collected through functional and analytics cookies.

How we use your information

We use the information you provide to review your situation, respond to you, and guide you through the possible next steps. We use technical information to keep the site working properly and to improve it.

Cookies

We use essential cookies (required for the site to work) and, with your consent, analytics cookies. You can review or change your choices at any time through the Cookie Settings link in the site footer.

Sharing your information

We do not sell your information. We share it only with your consent, where it is needed to assist you with your démarches (for example, with a relevant bank, payment provider or platform), or where we are required to do so by law. We never ask for cryptocurrency, seed phrases, wallet keys, or upfront "unlock" or "release" payments — and you should treat any such request as a fraud red flag.

How long we keep it

We keep your information only for as long as necessary for the purposes described above, or as required by applicable law.

Your choices

You can request access to, correction of, or deletion of the personal information you have shared with us. To make a request, contact us through our case form.

Security

We take reasonable measures to protect the information you share with us. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Age

Our services are intended for persons aged 18 or older.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last revised.

Contact

For any privacy question, reach us through our case form.