Terms & Conditions

By using this website and our services, you agree to these terms. Please read them carefully.

Our service

Kestrava is an advisory and case-accompaniment service. We help you document your situation, understand where you stand, and guide you through the steps to dispute charges and pursue funds lost to financial fraud. We are not the party that decides the outcome — the final decision rests with banks, payment providers, platforms and, where relevant, the authorities.

Scope of practice

We focus on disputes tied to investment products, online trading services, fake or cloned brokers, crypto-platform scams, and unauthorized card charges. The following are outside our scope: romance and relationship-based scams, messenger-only schemes where funds never reached a regulated platform, e-commerce disputes, and purely offline transactions.

We engage on matters with documented losses from $1,500. Cases below that threshold generally cannot be processed.

No guarantee of outcome

No outcome can be guaranteed. Results depend on the specifics of your case, the quality of your documentation, timing, and third parties outside our control. Past outcomes do not guarantee future results.

Fees

The initial review of your case is free. Any fees for work beyond that free initial review are agreed with each client individually and set out in writing.

No upfront-payment requests

We never ask for cryptocurrency, seed phrases, wallet keys, or upfront "unlock" or "release" payments. Any such request — from anyone — is a recovery-scam red flag.

Information only

Content on this site is provided for general information and does not constitute legal, financial or investment advice. Services are intended for persons aged 18 or older.

Limitation of liability

To the fullest extent permitted by law, Kestrava is not liable for any indirect or consequential loss arising from the use of this website or reliance on its content. Nothing in these terms limits any liability that cannot be limited under applicable law.

Changes

We may update these terms from time to time. The date at the top shows when they were last revised.

Contact

Questions about these terms? Reach us through our case form.